return and Refund Policy

We take great pride in the craftsmanship of our jewelry and aim to provide you with the highest quality products. If you are not completely satisfied with your purchase, we’re here to help.

Returns

• You have 30 days from the date of delivery to return jewelry items.
• To be eligible for a return, the item must be unused, unworn, and in its original packaging, including any certificates or documentation (if applicable).
• Proof of purchase is required for all returns (receipt, order confirmation, etc.).

Non-Returnable Items

We do not accept returns or exchanges for:

• Custom or personalized jewelry (e.g., engraved items, custom designs).
• Jewelry that shows signs of wear, damage, or alteration after purchase.
• Gift cards.

Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original method of payment within 5-10 business days.

Late or Missing Refunds

• If you haven’t received your refund yet, first check your bank account or contact your credit card provider as processing times may vary.
• If you have done this and still haven’t received your refund, please contact us.

Exchanges

• Exchanges are only accepted for items that are defective or damaged upon receipt. If you need to exchange a faulty item for the same piece, contact us.

Shipping

• You are responsible for paying return shipping costs unless the return is due to a defect or error on our part.
• We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged returns.
• Shipping fees are non-refundable.

International Returns (if applicable)

• For international returns, please note that return shipping fees, duties, or customs charges are not covered.